Delivery Policy ;
Thank you for choosing Mega Golf. This delivery policy outlines our procedures and guidelines regarding the delivery of products to our valued customers.
1. Delivery Methods
We offer the following delivery methods:
a. Standard Delivery: Our standard delivery option is available for all products and is completely free of charge. Delivery times may vary depending on your location and product availability.
b. Express Delivery: For customers who need their orders expedited, we offer express delivery for an additional fee (£4.99).
2. Delivery Timeframes
Orders placed before 9AM will be dispatched on the same working day. Our standard delivery option aims to deliver products within 2-3 working days, while the express delivery option aims for delivery within 1-2 working days.
Please be aware that delivery times are approximate and may be subject to occasional delays due to unforeseen circumstances.
3. Delivery Areas
We offer delivery services to the United Kingdom and Ireland, using Parcelforce for deliveries within the UK and DPD for deliveries to the Republic of Ireland.
If your location is not within our delivery area, please contact our customer support team at info@mega-golf.co.uk to inquire about alternative delivery options or availability.
4. Import Duty / Tax
Good news for our customers in the UK and Ireland: you won’t have to worry about any import duties or taxes on your deliveries. The price you see is the final price you pay.
5. Signature Requirements
Some deliveries may require a signature upon receipt to ensure secure delivery. If you are not available to sign for your delivery, our delivery provider may leave a notice with instructions for rescheduling or pickup at a designated location.
6. Order Tracking
For your convenience, we offer order tracking for all deliveries. You will receive tracking information via email allowing you to monitor the status of your delivery.
7. Delayed or Failed Deliveries
In the event of a delayed or failed delivery, please contact our customer support team at info@mega-golf.co.uk for assistance. We will work to resolve any delivery issues as quickly as possible.
8. Changes to Delivery Policy
We reserve the right to update or modify this delivery policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
9. Contact Information
If you have any questions about our delivery policy or need assistance with your delivery, please contact our customer support team at info@mega-golf.co.uk .
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Return Policy:
Thank you for choosing Mega Golf. We want you to be completely satisfied with your purchase. Please review our refund policy, which outlines our guidelines for returns and refunds.
1. Eligibility for Returns
We accept returns within 14 days from the date of delivery, to be eligible for a return the following conditions must be met:
a. Unused and in Original Condition: The product must be unused, undamaged, and in its original packaging (if applicable).
b. Proof of Purchase: You must provide proof of purchase, such as a receipt or order number.
2. Return Process
To initiate a return, please follow these steps:
a. Contact Customer Support: Contact our customer support team at info@mega-golf.co.uk to request a return (please provide your order number) and obtain specific return instructions.
b. Packaging: Carefully package the item(s) to be returned, including all original accessories and packaging.
c. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
3. Refund Options
Upon receiving and inspecting the returned item(s), we offer the following refund options:
a. Full Refund: If the returned item(s) meet the eligibility criteria, we will issue a full refund to the original payment method within 3-5 working days.
b. Store Credit: Alternatively, you may choose to receive store credit for the purchase amount, which can be used for future orders valid for 12 months.
4. Contact Information
If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at info@mega-golf.co.uk.
5. Changes to this Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.